If the recipient is not in when the balloon gift is delivered and our courier service cannot safely leave the parcel, you will be contacted regarding a re-delivery time. You may amend the delivery address at this time for a small fee paid to the courier company.
Is same day delivery available?
Not at the moment.
Do you notify the recipient of an approximate delivery window?
As we use an external courier service we can't provide an approximate window however, tracking is available on your order.
What if I gave you the wrong address for the gift recipient?
We will deliver your gift box to the address nominated on your order. It is your responsibility to provide us with the correct address. In the event that a new address is required after delivery, a small re-direction fee will need to be paid directly to the courier.